Does Your Technology Pass Some Necessary Compliance Tests?
One of the best defenses against frivolous lawsuits is your ability to demonstrate that you have processes and technology in place to meet the requirements of different states.
View ArticleHow Collection Agencies Can Best Manage Debtor Phone Numbers
Managing phones numbers in any collection system is a complex task. You have both verified and unverified numbers. In addition, you're continually receiving new accounts that link to existing accounts....
View ArticleHow Collection Agencies Can Best Manage Debtor Phone Numbers – Part 2
In part 1 of our article, we discussed the data and work elements that make phone number management a challenge for ARM companies. Today, we discuss some of the solutions we have considered and...
View ArticleUtilizing Your Collection System to Support and Document your Compliance...
How flexible is your collection system when it comes to meeting today’s compliance requirements?
View ArticleArtificial Intelligence Tools for Creating a Smarter Collection Model
An intelligent debt collection software system will allow you to change the behavior, operation and decision-making of the system without any custom programming.
View ArticleUsing Responsive Design Mobile Apps to Collect Payments from Debtors
Mobile computing has not only arrived, but in just a few short years has now matured to the point that tablet and smartphone sales are beginning to outpace PC’s and laptops. Yet, many collection...
View ArticleUnderstanding Compliance Obligations of Calling Cell Phones in Legal Collections
Ensuring total compliance with the TCPA as well as state and local rules for telephone numbers, work numbers and cell phone numbers must be managed with technology to ensure collectors cannot violate...
View ArticleUtilizing Artificial Intelligence to Ensure Right Party Contact
In an era of heightened regulatory scrutiny of collection practices, implementing effective process controls, training and staff monitoring are more critical than ever.
View ArticleShould Collection Managers Be Worried? Yes, Just Like Jeopardy Contestants...
A computer named Watson proved that machines can outpace even the smartest humans in trivia contests. Quantrax says it has created similar software that can out-think the smartest collection managers.
View ArticleDoing Something Practical to Beat Compliance Challenges
Companies and experts talk about the problem. Compliance has dominated recent collection conferences and marketing materials. But what are we really doing about the problem?
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