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Does Your Technology Pass Some Necessary Compliance Tests?

One of the best defenses against frivolous lawsuits is your ability to demonstrate that you have processes and technology in place to meet the requirements of different states.

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How Collection Agencies Can Best Manage Debtor Phone Numbers

Managing phones numbers in any collection system is a complex task. You have both verified and unverified numbers. In addition, you're continually receiving new accounts that link to existing accounts....

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How Collection Agencies Can Best Manage Debtor Phone Numbers – Part 2

In part 1 of our article, we discussed the data and work elements that make phone number management a challenge for ARM companies. Today, we discuss some of the solutions we have considered and...

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Utilizing Your Collection System to Support and Document your Compliance...

How flexible is your collection system when it comes to meeting today’s compliance requirements?

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Artificial Intelligence Tools for Creating a Smarter Collection Model

An intelligent debt collection software system will allow you to change the behavior, operation and decision-making of the system without any custom programming.

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Using Responsive Design Mobile Apps to Collect Payments from Debtors

Mobile computing has not only arrived, but in just a few short years has now matured to the point that tablet and smartphone sales are beginning to outpace PC’s and laptops. Yet, many collection...

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Understanding Compliance Obligations of Calling Cell Phones in Legal Collections

Ensuring total compliance with the TCPA as well as state and local rules for telephone numbers, work numbers and cell phone numbers must be managed with technology to ensure collectors cannot violate...

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Utilizing Artificial Intelligence to Ensure Right Party Contact

In an era of heightened regulatory scrutiny of collection practices, implementing effective process controls, training and staff monitoring are more critical than ever.

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Should Collection Managers Be Worried? Yes, Just Like Jeopardy Contestants...

A computer named Watson proved that machines can outpace even the smartest humans in trivia contests. Quantrax says it has created similar software that can out-think the smartest collection managers.

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Doing Something Practical to Beat Compliance Challenges

Companies and experts talk about the problem. Compliance has dominated recent collection conferences and marketing materials. But what are we really doing about the problem?

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